Terms of Service

These terms govern your use of ColdClaw. By creating an account or using the engine you agree to them. If your organization has a separate signed agreement with us, that document controls.

1. Your account

You are responsible for the accuracy of the information you provide, the security of your account credentials, and any activity under your account. Notify us immediately at security@coldclaw.app if you suspect a credential has been compromised.

2. Plans and billing

ColdClaw is offered on monthly subscriptions: BYOK ($29/month) where you supply third-party API keys, and Platform ($199/month) where we manage the third-party stack. Plans renew automatically until you cancel. Cancellations take effect at the end of the current billing period; we do not pro-rate refunds.

3. Acceptable use

You agree not to use ColdClaw to:

• Send messages that violate CAN-SPAM, GDPR, CASL, or any other applicable anti-spam or privacy law
• Target individuals who have explicitly opted out of contact from your organization
• Send content that is unlawful, harassing, defamatory, or fraudulent
• Reverse-engineer, scrape, or rate-limit-evade our service
• Resell ColdClaw access without a written reseller agreement

We may suspend accounts that violate these rules without prior notice when violations are severe or ongoing.

4. Your data

You retain all rights to the lead data, templates, and campaign content you bring to or generate inside ColdClaw. We process it only to operate the engine for you. See our Privacy Policy for details.

5. Service availability

We target high availability but do not guarantee uninterrupted service. Scheduled maintenance is announced in advance where possible. We are not liable for downtime caused by third-party providers (Apollo, Lemlist, etc.) that you have connected.

6. Limitation of liability

To the fullest extent permitted by law, our aggregate liability for any claim arising out of these terms is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for lost profits, lost revenue, or indirect, incidental, or consequential damages.

7. Termination

You may cancel anytime from your account settings. We may terminate or suspend the service for material breach of these terms or non-payment. Upon termination your data is retained for 30 days, then deleted.

8. Changes to these terms

We may update these terms. Material changes will be emailed to account owners with at least 14 days notice. Continued use after the effective date constitutes acceptance.

9. Contact

Legal questions: legal@coldclaw.app.